FAQ
Shipping & Delivery FAQS
We offer free worldwide express shipping on all orders.
Where does Mlouye ship to?
We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.
How much does shipping cost?
Shipping is free on all orders.
We offer complimentary express shipping for all orders. Packages will arrive to your door via DHL or UPS.
When will my order ship?
We want you to have your new Mlouye as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
How long will it take my package to arrive?
Delivery takes between 2-4 business days depending on your location, you can check the country list on our shipping page. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.
Do I have to pay duties and taxes?
We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.
How can I track my order?
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”
What's your return policy?
Your satisfaction is great value to us. If you are not completely satisfied with your purchase, simply send a return request to support@mlouye.com within 14 days of delivery, our team will assist you. For more information on our returns policy please visit our returns page.
Pre-Order FAQS
Pre-order items will be processed like a normal order but shipped at a later date. Date is specified on the product page and you will receive a confirmation once your order has been shipped.
For orders that contain an in-stock item, your order will be shipped separately so you receive your in-stock item right away. No additional postage charged will be incurred.
Customs fees FAQS
We are unable to account for any additional customs/shipping fee's incurred after we ship the package from our facility, as customs fees will vary and differ from place to place. We charge the required amount during the checkout process but are unable to request the additional charges as those are in place through your countries customs, specifically.
To purchase Death Wish Coffee, click here.
Shipping rates changes
Shipping Rates Effective 3/30/2022
For all orders outside of recurring subscription orders, the shipping options will be as follows:
|
Destination |
Cost |
Timing |
|
USA and Canada |
Free |
Within 2-6 working days |
|
UK & Europe |
Free |
Within 1-3 working days |
|
China |
Free |
Within 2-8 working days |
|
Australia & New Zealand |
Free |
Within 2-5 working days |
|
Hong Kong |
Free |
Within 2-5 working days |
|
Singapore |
Free |
Within 2-5 working days |
|
Japan |
Free |
Within 2-5 working days |
|
Taiwan |
Free |
Within 2-5 working days |
|
South Korea |
Free |
Within 2-5 working days |
|
UAE, Qatar, Kuwait, Saudi Arabia |
Free |
Within 2-5 working days |
|
Rest of World |
Free |
Within 2-6 working days |
|
Shipping Methods Available |
Order Total (after discounts) |
Shipping Cost |
Shipping Timeline |
Carrier Used |
|
Standard |
$0-$49.99 |
$8 |
5-7 Business Days |
DHL/UPS Smartpost |
|
Standard |
$50 and up |
Free |
5-7 Business Days |
DHL/UPS Smartpost |
|
Priority |
$0-$49.99 |
$13 |
3-5 Business Days |
USPS Priority/UPS |
|
Priority |
$50 and up |
$5 |
3-5 Business Days |
USPS Priority/UPS |
|
Expedited UPS 2nd Day Air |
Variable Rate |
2 business days |
UPS |
|
|
Expedited UPS Next Day Air |
Variable Rate |
1 business day |
UPS |
What about my subscription?
Coffee subscription members will continue to receive free standard shipping on all recurring subscription orders with the option to upgrade to priority shipping at an added cost if they wish! All non-recurring orders under $50 will not include free shipping.
Why are you making these changes?
We've been listening to customer feedback and want to provide the best shipping options possible with emphasis on subscriber orders—so you never run out of coffee.
What if my order doesn't arrive in the estimated window?
The estimates quoted above are directly from the mail carriers themselves and packages may arrive 1-2 days before or after the stated date. As always, if a shipment seems like it has been lost in transit, or any other issues arise, we're always happy to help!
Shipping rates & Carriers
We work hard to lower our shipping costs to pass those savings on to you. We currently offer free shipping for any customer who has signed up for a subscription or account on our site and shipping exclusively within the United States. Free shipping does utilize the lowest rates available and can take up to 10 business days to arrive. For any order placed without an account or subscription, there is a $5.00 shipping fee.
If you are looking to get your order a little sooner, we do offer a $5.00 shipping option that utilizes USPS Priority and DHL Expedite, depending on the shipping zone in which you are located.
*Orders that are shipping outside of the United States are charged intuitively, based on the overall weight of the package, and the exact shipping address.
*International orders are subject to include additional processing and handling fees depending on Customs within your country.
Keep your eye out for free shipping and other promotions that we offer to our exclusive mailing list.
CARRIERS:
The most common carrier used when ordering with us will be The United States Postal Service, DHL (zones vary), and The UPS, taking less than 10 business days for domestic orders, and between 2-4 weeks for international orders. For any expedited shipping requests, we work with UPS.
To keep shipping rates down, we compare costs between these carriers and ship the most efficient way.
To purchase Death Wish Coffee, click here.
Tracking/Where is my package?
As soon as your order is placed, we'll send you an email letting you know we've received your information and will begin putting together your shipment. The first email you receive will have several details within it, keeping you in the loop all the way through.
The second email you receive will indicate that your order is now in transit. The details will be similar to the first set but you should find that the tracking link itself has more information to give.
If you have not received these tracking updates within 2 business days of your order being placed, please contact us at (518) 400 - 1050 or send us an email to us at hey@deathwishcoffee.com
We typically start the fulfillment process immediately. Because of this, any changes must be received within an hour of receiving this order confirmation email. This time is estimated and is subject to change during the holiday season (November-January).
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls (518) 400-1050
For calls coming from outside of the U.S., +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Holidays shipping schedule
All shipments are typically shipped using DHL ground, unless a paid shipping option is selected; where it will instead ship with USPS or DHL expedited ($5 shipping option) or with UPS or FedEx (expedited shipping option).
DHL and the USPS follow a strict holiday schedule which will affect some shipping times if the holiday falls on a Friday or a Monday.
For example; If an order is placed after 12 PM. EST on a Friday and the USPS observes the holiday on that following Monday, your order won't ship until the next business day.
If you have any questions regarding your order, please don't hesitate to reach out to us!
2020 Postal Holidays:
Wednesday, January 1 - New Year’s Day
Monday, January 20 - Martin Luther King Jr. birthday
Monday, February 18 - Washington’s Birthday (observed)
Monday, May 25 - Memorial Day
Saturday, July 4 - Independence Day
Monday, September 7 - Labor Day
Monday, October 12 - Columbus Day
Wednesday, November 11 - Veterans Day (observed)
Thursday, November 26 - Thanksgiving Day
Friday, December 25 - Christmas Day
Our agents are available 5 days a week, 8AM-5PM ET
Domestic calls (518) 400-1050
For calls coming from outside of the U.S., +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Returns, Refunds and Exchanges FAQ
Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply send a return request to support@mlouye.com.
Returns
What is your return policy?
We want you to be completely satisfied with your purchase. If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. For the 2021 holiday season, items purchased between November 1 and December 31 can be returned until January 15, 2022. Simply contact support@mlouye.com to start a return, our team will assist you.
For more information on our returns policy please visit our returns page.
Returning Condition
The item(s) should be returned unused and in perfect condition, with all tags still attached. All returns should be sent back to us in their original packaging.
Sale Items
Item/s marked as "sale" cannot be returned or exchanged.
Return Shipping
Shipping charges for returned items are the responsibility of the customer. Duties and taxes are non-refundable. Mlouye takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Mlouye.
Complimentary Return Shipping Label
If you'd like to get store credit in exchange for your return, we provide a complimentary return shipping label. Store credit is valid for a period of 12 months from date of issue and is non-refundable.
Processing time for returns
Please allow up to 5 to 7 business days for your return to be processed after our warehouse receives the returned item. You will receive email notification of when our team has received your return and again when it has been processed.
Exchanges FAQS
Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free. Please note we accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges of US$30 per item.
How do I return an item/receive a refund?
Sip happens - we get it!
If you find that you’re not completely satisfied with your Death Wish Coffee order, we will gladly issue you a refund fast as part of our *No BS guarantee. Let us know within 30 days of purchase from our website (retail and Amazon excluded) for a full refund.
For any merchandise or apparel returns, simply send our team an email with your order details and a short description on why you'd like to return the item and we'll have a paid shipping label created for you.
Once the return has arrived to our fulfillment center, we'll then submit your refund in full and send you a notification confirming your refund.
We are always looking for ways to improve!
I purchased on a authorized retailer and I’d like to return it.
Please follow the return instructions as posted on Amazon or eBay by accessing the Contact Us forms posted on both platforms.
How do I exchange an item/order?
We want you to be caffeinated and look great doing it!
If the *item you ordered isn't a perfect fit or you ordered the wrong thing, send us over an email with the details and we'll work together to organize an exchange for the right stuff.
Orders and Ordering FAQS
Need help placing my order?
If you're wondering where and how to place an order for Death Wish Coffee, you've come to the right place!
Give us a call, we're more than happy to help you place your order.
Our agents are available 5 days a week, 8AM-5PM EST
Domestic calls (518) 400-1050
For calls coming from outside of the U.S., +1(518) 400-1050
International ordering
While we aren’t currently established with any distributors or retailers globally, we do ship internationally direct from our company @ deathwishcoffee.com with international shipping rates ranging, depending on the total weight of your package as well as the exact location it's being delivered to.
Each shipping rate is cost intuitive and will depend on the exact items you choose and also, the location in which it’s being delivered to. All international shipments will take an expected delivery time of 2-4 weeks.
* To help with current global freight charges, we have made ourselves available on Ebay.com as well as Amazon.com, Amazon.CA and Amazon UK/EU.
* For a full list of all the available countries we currently ship to, please see the Where Do You Ship To tab under SHIPPING & DELIVERY INFO.
To purchase Death Wish Coffee, click here.
Can I change or cancel my order?
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at support@mlouye.com to see if a modification can be made.
Changing your order/Reporting an issue with your order
Since the turnaround times on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.
If you're reaching out after hours Monday-Friday from 5 PM - 8 AM ET or calling on the weekend for assistance, please leave us a message and check our FAQ's for added support in finding a quick solution.
To leave us a message email hey@deathwishcoffee.com
Our phones are ready and ringing from 8 a.m. - 5 p.m. ET, Monday through Friday.
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
How do I order a gift for someone?
Do you love someone? Do you like them enough to consider giving them the gift of caffeine? There's something about Death Wish Coffee that makes for the perfect gift for that special someone you love to see bright eyed and bushy tailed, or maybe for the certain someone who incessantly complains about being tired.
Here are some things to keep in mind when creating a gift order to be sent to them directly:
When placing an order for someone else, be sure to enter your email address in the email address field of Customer Information. This way, you'll receive all order information and tracking details.
Make sure you enter the recipient's name and shipping address in the appropriate fields, and change the billing address to yours.
*We will be sure to keep all prices and receipts out of the package. All amount paid and pricing will be included in the email that we send to you directly.
For access to discount codes and savings, please check out our weekly email newsletter.
For any questions, feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Ordering a gift card
Looking to give the gift of caffeine but aren't sure if they'd prefer whole bean or ground?
Leave it up to them, and pick up a Death Wish Coffee digital gift card instead!
Select from $25, $35 or $50, add to cart and checkout.
The digital gift card will be emailed to the email address used during checkout.
There’s no waiting, no guessing, and no hassle. We’ll immediately send you a code, so you can choose to print it out or write it in a card.
Select your value
Checkout & receive emailed code
You can choose to email or print out the code
There are no additional processing fees whatsoever
Use it on all Death Wish Coffee Products (except subscriptions)
Keep it forever — it doesn’t expire
Looking to pick one up? Check them out here!
Payment FAQ
Which payment methods does Mlouye accept?
We currently accept Mastercard, Visa, American Express, PayPal, AliPay, UnionPay and WeChat Pay. All payments made on www.mlouye.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.
We accept PayPal, Visa, MasterCard, Discover, American Express, and Amazon Pay.
For questions, concerns, and requests, don't hesitate to give us a shout!
Customer Support: hey@deathwishcoffee.com
Domestic calls (518) 400-1050
For calls coming from outside of the U.S., +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Guarantee FAQ
Guarantee
Every Mlouye product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We therefore offer a full manufacturer's guarantee against defects. We will happily replace or repair your product in as timely a period as possible. Contact support@mlouye.com and we’ll take care of you!
Wholesale FAQ
Do Wholesale Orders receive free shipping?
While wholesale orders don't have free shipping, we've made sure to offer a very competitive wholesale discount.
For more details, please email: wholesale@deathwishcoffee.com
To submit an application click here.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
How do I become Eligible?
To become part of our wholesale program, fill out our application on the wholesale site or click here to be brought to the application.
To submit an application click here.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM ET. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Wholesale requirements
To qualify for wholesale with Death Wish Coffee Company, we must be able to verify that you have a physical retail location with a valid address.
These include, but are not limited to, small-scale and large grocery stores/chains, cafes, restaurants, gyms, etc.
To submit an application click here.
To speak to someone in wholesale, please email wholesale@deathwishcoffee.com.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM ET. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
What products do you offer?
Our wholesale program is currently limited to our flagship blend, Death Wish Coffee.
Also note that not all of our Death Wish products/merchandise are available for wholesale just yet.
Valhalla Java coffee/products are not available and will not be made available in the near future.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM ET. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Who do I contact for my wholesale questions?
For any additional questions not covered here in our Wholesale Knowledge Base, please contact our wholesale team.
Simply drop a line to - wholesale@deathwishcoffee.com
To submit an application click here.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM ET. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
How soon will my order ship?
Orders ship out within one business day from our fulfillment center. Once shipped, we'll email you with the tracking link generated.
To submit an application click here.
To speak with someone in wholesale, please email wholesale@deathwishcoffee.com.
For any additional questions or general inquiries feel free to send us an email or give us a call:
Monday - Friday from 8 AM - 5 PM ET. Our agents are always happy to help!
Domestic: (518) 400-1050
International: +1(518) 400-1050
To purchase Death Wish Coffee, click here.
Shoe size FAQS
Why does the same size fit differently in different styles?
Feet are individual! Our shoes are developed to fit as consistently as possible, but the styling, construction or materials may affect the fit. For example, a shoe made from patent leather may feel tighter than the same style made from soft leather. However, leather is a natural material and may stretch over time to adapt the shape of your foot.
Not the right size after all?
No worries, returns are free and you will receive a refund. Check out our return policy for more details.
What do I do if I'm halfway between sizes?
If your foot measurement is halfway between sizes, we suggest you select the larger size.
I have slim feet. What should I do?
If you have slim feet and/or a low instep/arch you may benefit from using an insock or inner sole to help reduce the volume inside the shoe.